All COVID app data has been deleted from the National COVIDSafe Data Store and the COVIDSafe app is no longer available to download. Please uninstall the app from your device.

Privacy Policy for COVIDSafe Application


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What does the end of the COVIDSafe data period mean?

The Health Minister determined the end of the COVIDSafe data period as the COVIDSafe app is no longer required to prevent or control the spread of COVID-19. This means, the Department of Health and Aged Care (the department), as the Data Store Administrator, must not collect any further COVIDSafe app data or make the COVIDSafe app available for download. The Data Store Administrator must not allow any further information to be uploaded to the National COVIDSafe Data Store.

The department is responsible for ensuring all privacy obligations are met under section 94P of the Privacy Act 1988 (the Act).

The department is currently working to delete all COVIDSafe app data from the National COVIDSafe Data Store. This includes all registration information, encrypted user IDs, device diagnostic information and contact data held in the National COVIDSafe Data Store. No COVIDSafe app data will be retained.

The COVIDSafe app is no longer available to download, and you should delete the COVIDSafe app from your device. This will delete all COVIDSafe app information from your device.

If you require any further support or guidance on deleting the COVIDSafe app, contact support@covidsafe.gov.au.

Under the Act, the legislation supporting COVIDSafe will be repealed 90 days after the Health Minister declares, by notifiable instrument, the end of the COVIDSafe period. COVIDSafe.gov.au will be decommissioned in alignment with this requirement.

What will happen with my information?

The department is currently working to delete all your data from the National COVIDSafe Data Store. You do not need to request for your data to be deleted.

As all COVIDSafe app data is will soon be deleted, an individual request for data deletion can no longer be made or actioned. If you have already submitted a request to delete your data, it will be actioned with the deletion of all COVIDSafe app data.

The department has an obligation under the Act to delete all COVIDSafe app data from the National COVIDSafe Data Store as soon as practicable after the end of the COVIDSafe data period.

This includes all:

  • registration data
  • device diagnostic information while COVIDSafe was installed on your device
  • information about your encrypted user ID when you had COVIDSafe open or running on your device
  • that you had agreed to a health official sending you an SMS to enable you to upload your contact data
  • your contact data on your device
  • contact data of another COVIDSafe user, where that user had tested positive to COVID-19 and chose to upload their contact data on their device, which may include details of their contact with you.

COVIDSafe.gov.au will be updated to advise when all COVID app data has been deleted from the National COVIDSafe Data Store.

What do I need to do?

Uninstall the COVIDSafe app from your device as soon as possible. This will automatically delete all information stored on your device.

For steps on how to delete the COVIDSafe app, please refer to the COVIDSafe homepage.

Once you have deleted the COVIDSafe app, you do not need to take any further action. The COVIDSafe app data held in the National COVIDSafe Data Store will be deleted by the department.

If you require any further support, please contact support@covidsafe.gov.au

Contact us

COVIDSafe Privacy enquiries and complaints

Contact us to find out more about COVIDSafe Privacy or to make a privacy enquiry or complaint.

Privacy Officer: privacy@health.gov.au
Phone: 02 6289 1555
Freecall: 1800 020 103

Postal address:

Department of Health
MDP 62
GPO Box 9848
Canberra ACT 2601

The Privacy Officer will handle any individual complaints about privacy in accordance with the provisions of the Privacy Act 1988, which include a requirement to refer privacy breaches to the Office of the Australian Information Commissioner for investigation.

Alternatively, you can:

Last updated:
08 August 2022